Bosch AE-9.5 PowerStar 1.5 GPM Point-Of-Use Indoor Tankless Electric Water Heater Review

Average Reviews:

(More customer reviews)Less than 2 months after installation, this unit will not turn off.It has burst PEX tubing three times due to the overheat condition, and started to smoke and sizzle multiple times.

It will *not* turn off even with both in and out water valves closed, and we have to flip the breakers to render it safe.

That of course means no hot water -- kind of why we bought the unit to start with.

The company is using every excuse in the book to not honor the warranty.They want me to a) hire a technician (at my expense) to troubleshoot the item on site, b) install copper tubing (also at my expense - despite being reminded water hot enough to melt PEX is too hot for skin), c) move the setting to low (meaning lukewarm water), and send them a $100 deposit which upon return of the defective unit, at their discretion, they might refund "if the unit does in fact requires warranty service".

An honorable company would send a new unit and an RMA for the defective one, not seek to place blame (however illogical) on the purchaser.Nor should I be required to do field repairs on the pressure switch (or pay a pro) on a $200 item.

I am being given the run-around, talking to person after person, and the company is using every possible excuse to wiggle out of honoring their warranty.

The unit is unsafe at this point, and represents a fire, flooding, and/or serious scalding risk.

A new unit may or may not have these risks, but I can't be sure BECAUSE THE COMPANY WON'T SEND ME ANOTHER ONE despite the unit being only 2 months old and their "troubleshooting" requires *ME* to spend more on technicians than the original purchase price of the unit.

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Product Description:
Designed to provide an endless supply of hot water for kitchen, bathroom, and handwashing sinks. 99% efficient. 5 year warranty on heater, 1 year on parts for both commercial and residential use. Installs vertically or horizontally. Solid copper heat exch

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